Refund policyy

Effective Date: 9/27/23

Last Updated: 9/27/23

Introduction


  Welcome to Veldausi. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://veldausi.com/. By accessing or using the Website, you agree to the terms and practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our Website:

- Personal Information: This includes your name, email address, shipping address, phone number, and payment information when you make a purchase.

- Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our Website.

 How We Use Your Information

We use the information we collect for the following purposes:

- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To send order confirmations, shipping updates, and promotional emails (you can opt out of promotional emails at any time).
- To improve our Website and personalize your experience.
- To monitor and analyze Website usage and trends.

Information Sharing

  We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our Website and conducting our business (e.g., payment processors, shipping partners).

  We may also disclose your information when required by law or to protect our rights, privacy, safety, or property.

Data Security

  We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 Your Choices

You have the following choices regarding your information:

- You can access, update, or delete your personal information by contacting us.
- You can opt out of receiving promotional emails by following the instructions provided in the email.

Cookies and Tracking Technologies

  We may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

 Links to Third-Party Websites

   Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit through links on our Website.

Pre-Order and Made-to-Order Items

Many of our clothing items are made to order, meaning they are produced specifically for each customer based on their pre-order. This approach allows us to offer a wide range of customization options and ensures the highest quality products.

No Refunds for Pre-Orders

Due to the custom nature of our made-to-order items and the production process initiated upon receiving a pre-order, we do not offer refunds for pre-ordered items, except in the following circumstances:

Defective or Damaged Products:

If you receive a pre-ordered item that is defective or damaged, please contact our customer support team within [number of days] days of receiving your order, and we will arrange for a replacement or refund.

- Order Cancellation by Us: In rare cases, we may need to cancel a pre-order due to circumstances beyond our control. If this occurs, we will refund your payment in full.

Changes to Pre-Orders

We understand that circumstances may change after placing a pre-order. If you need to make changes to your pre-order, such as size or customization options, please contact our customer support team as soon as possible. We will do our best to accommodate reasonable requests.

Pre-Order Duration:

Pre-order periods for each item will be clearly stated on the product page.

Please note that pre-order durations may vary depending on the product's availability and production schedule.

Payment:

Payment for pre-order items is collected at the time of purchase.

Your payment is securely processed, and your order is confirmed once payment is completed.

Shipping and Delivery

Pre-order items have an estimated shipping and delivery window of 5-7 weeks from the end of the pre-order period.

We strive to expedite the production and delivery process, and we'll keep you updated on the status of your pre-order via email.

Order Updates:

You will receive email notifications regarding the progress of your pre-order, including shipping and tracking information.

Changes to this Privacy Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our Website with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at customerservice@veldausi.com.

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